Overview

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Conflict is common. Everyone has different interests, opinions and agendas. Experts in management claim that most supervisors and managers invest as much as a fifth or more of their valuable time in conflict management. Conflict in the workplace may be focused on differences about work practices, different needs and preferences, personality clashes, or a variety of other situations and circumstances leading to confrontations between or among employees.

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If you know how to effectively resolve conflicts in the workplace, you can save time and turn potentially destructive circumstances into constructive, successful growth and development opportunities within your working group. Additionally, when you know how to build consensus among employees, you can enhance motivation and cooperation as well as create an atmosphere in which agreement generally prevails over conflict.

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This ONLINE COURSE will help you recognise the early signs of conflict and give you tools to effectively deal with it. You will feel confident to manage difficult situations and turn them into positive outcomes.

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Course Objectives

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At the end of the online course, participants will be able to:

• Diagnose the impact of workplace conflict

• Recognise common causes of conflict;

• Comprehend how constructive communication helps prevent conflict

• Learn Conflict Management Strategies to Quickly End an Argument

• Resolve conflicts successfully and Build consensus among employees

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Duration

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1 day (7 hours)  |  2 sessions (1 session per day)

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Training Methodology

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• Interactive lecture - participants are encouraged to interact and questions are employed to stimulate interaction.

• Simulation - the scenarios allow experience and practice of communication skills.

• Feedback - there is continuous discussion for participants to comment, make suggestions and share opinions.

• Case Study and Exercise - these are designed to provide opportunity for participants to work independently and in teams.

• Live Online Learning Activities (LOLA) – interactive activities to engage learners.

• Interactive learning tools – Mentimeter, Kahoot, Zoom Polling and Zoom Breakout rooms.

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Course Details

(Program Outline & Trainer's Biodata)

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Please contact us if you would like to have the Course Details.