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MAPICS Consultancy Sdn Bhd
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Effective Communication Skills
Virtual Online Program
Overview
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Effective communication is a critical element of successful supervision and leadership. The ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. From one-on-one discussions to group presentations, from daily emails to project proposals, managers can get positive results using proven communication techniques.
Surveys have shown that up to 80 percent of everything communicated is misunderstood to some extent. In fact, miscommunication is probably the biggest single cause of business foulups. You think you were clear; you think you provided the complete picture; you think the other person understood. And yet the work product does not meet expectations. What went wrong and how can you prevent it from happening again?
This two-day “Effective Communication Skills” online program will show you how to get your message across clearly, precisely and at the right level. You will start out by learning to identify your audience’s learning style and then matching the right media to it. You will then learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving questioning and listening skills, rephrasing for better relationships, dealing with difficult people, and more.
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Course Objective
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At the end of the online course, participants will be able to:
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Understand the principles for effective communication and how to apply these principles in the workplace
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Assess their audience’s learning styles and match their approach to their audience’s needs
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Demonstrate effective questioning, listening and public speaking skills
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Implement techniques for enhancing vocal variety, eye contact, and body language
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Engage their audience and move them into action
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Duration
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2 day (14 hours) | 4 sessions (2 sessions per day)
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Training Methodology
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Interactive lecture - participants are encouraged to interact and questions are employed to stimulate interaction.
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Simulation - the scenarios allow experience and practice of communication skills.
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Feedback - there is continuous discussion for participants to comment, make suggestions and share opinions.
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Case Study and Exercise - these are designed to provide opportunity for participants to work independently and in teams.
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Live Online Learning Activities (LOLA) – interactive activities to engage learners.
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Interactive learning tools – Mentimeter, Kahoot, Zoom Polling and Zoom Breakout rooms.
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Course Details
(Program Outline & Trainer's Biodata)
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Please contact us if you would like to have the Course Details.
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